We just rolled out the new Categories feature. With this new field, you can easily filter your knowledge base based on the type of question. This is especially useful for our users with very large bots (some of you have over 500 items in their knowledge base! 😲 ).
This feature makes managing your knowledge base much easier, as you can now easily sort through categories in one click.
You can manage your bot's categories inside the Settings administration panel.
The Analytics admin panel was also updated to reflect this new feature and you can now easily see which categories are the most commonly used.