Clevy updates www.clevy.io

Improvement

Using our new text editor, it is now much easier to write rich answers, with images, gifs, bold, italic, and titles, without having to bother with any special text formatting (for the record, we use markdown, but you shouldn't have to worry about that).

The new editor supports drag and drop: to add an image or gif to your response, you can either click on the dedicated button or drag and drop from your desktop. Easy!

While we are at it: all the images are uploaded on our secure servers and can not be accessed directly. The links are signed so they can not be seen from anyone without proper authorization, and they have a short expiry time which reduces the risk of reposting a link to these documents elsewhere.

New

We just released a simple new feature that allows you to "hide" an answer outside of a given time frame.

Let's say that your company is planning on announcing a reorganization on October 1st, and you are tasked with preparing the chatbot that will answer questions. However, the bot is under no circumstance allowed to give specific information before a certain date. Or imagine that you are in charge of an event ending on August 10th, and as you will be in vacation you want to schedule some data to expire right after the end of the event without having to worry about it on the beach.

It is now possible through our new "schedule" feature! Simply select a start date or end date (or both!) and Clevy will not answer this question outside of the schedule you decide. Easy!

New

We just released an important feature: SSO authentication!

You can now configure your organization's SSO settings (SAMLv2-compliant) so that your user's can login to Clevy using their regular credentials, instead of having to manage a new set of login/password for Clevy.

This greatly enhances security as well as user-friendliness within your organization!

Of course, this setting is entirely optional and if you wish to continue using your Clevy login/password, you can simply ignore this setting panel.

This setting is only available to organization owners under My Organizations > SAML Settings. Bot administrators or editors can not access this setting.

New

Channel groups has been one of the most massively requested features of Clevy. With channel groups, you can create one webapp that includes several bots. Using a channel group, employees now have a single source of truth to ask all their questions on multiple channels in one convenient place, accessible right from the sidebar of the webapp they are already used to visit.

Configuring a channel group across multiple bots requires owner-level access to the organization settings. Bot editors or administrators who want their channel to be accessible in a group should make a request to their organization owner.

Using channel groups is a great way to enhance discoverability of your chatbots. There is no limit as to how many channels you can group together. Go ahead and try it today!

New

With this update, you can now upload files to your knowledge base. You can for example attach a form to be filled and sent back, or an additional documentation on any topic.

Attaching files is extremely easy: when you open any question, you can select any existing file or upload new files to be added to the answer Clevy will give to your users.

Then, when someone asks this question, they will get the files with the answer.

The files are securely hosted in your Clevy instance, and cannot be accessed without an encrypted URL that expires quickly, so that only you can access your files!

New

You can now add your custom business language in your Clevy bots. With this update, after you add your custom dictionary, Clevy will be able to understand your business vocabulary just as well as any of your (human) colleagues.

There are some rules though:

• acronyms must be between 2 and 25 letters long,
• acronyms must only contain alphanumerical characters (including accented or special characters like öéùç and the & sign),
• avoid ambiguous terms: for example, it would be dangerous to use ACT for American College Test, when it is also a verb (to act) all by itself,
• adding/removing terms in the acronyms list will trigger a full rebuild of the bot model. Any modification may take a few minutes until it is taken into account.

Give it a try today!

Improvement

We just added a way for backoffice administrators to assign questions to their colleagues or themselves.

This is a nice simple feature to help you manage your inbox more easily!

New

A few days after the release of the new Backoffice, we released a brand new version of the webapp. It features a brand new design, plus some nice new features. And you get greeted by a cute and friendly robot!

This new webapp features everything you need to help your users find their information easily:

• a very user-friendly new design,
• display questions suggestions as you type (à la Google),
• report an answer that you think wasn't right,
• get suggestions when Clevy doesn't have the answer to your question,
• leave your email to receive the answer as soon as it is

We have a few more features up our sleeve, so stay tuned!

New

Introducing the new Clevy Backoffice!

We have been working very, very hard on this major update of Clevy, bringing you a shiny new backoffice that makes your experience building bots on Clevy even better.

The list of new features is simply too long to add here. Why don't you just log in and see what's new for yourself?

One key area we really improved on is the new "Activity" panel: you now have a much better view of your bots activity, with for example the time of the day people use Clevy the most, or how much time it takes you in average to clear your inbox.

When you create a new bot, we now also help you get started with some knowledge packs and bot skills that you can enable and disable at any time. Go try it today!

We really hope you like this new update, that also improved a lot on speed, scalability and most importantly security. Happy New Year!

Improvement

This feature has been requested a lot: we just added a way for you to export your whole knowledge base in CSV format in just one click in the Knowledge panel. Yay!

For the analytics lovers out there, please don't feel sad: you can also do the same with the full conversation logs.