5 additional multilingual languages

We just added 5 new languages to Clevy's multilingual capabilities: Russian 🇷🇺, Italian 🇮🇹, Japanese 🇯🇵, Dutch 🇳🇱 and Polish 🇵🇱. Of course, the 6 initial languages (French, English, Spanish, Portuguese, Chinese (simplified) and German) are still available as well, which makes it a total of 11 languages on the platform!

These new languages are available immediately to all multilingual bots, at no additional cost.

New native languages: 🇵🇹🇪🇸!

After French and English, Clevy now speaks Spanish and Portuguese natively! Our data team has been hard at work during the whole summer for this massive release, which also comes with many improvements in speed and stability.

You can now create chatbots in these 4 languages. This makes it possible to create bots for whole new regions: the whole of South America, Spain, Portugal... If you already have a Clevy organization, you are automatically eligible to create a chatbot in these new languages! Ask your account representative for a demo, we will gladly oblige.

Multilingual Bots

Our latest feature is huge! Starting now, your bots can natively understand up to six languages, while you only have to manage it in one language!

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Setup your bot in either English or French as usual and tick the box to support all the other five languages: English or French of course, but also German, Spanish, Dutch, Portuguese and Chinese. That's all you need to do: the bot will understand what language the request was made in and translate the answer!

You can also convert an existing bot to multilingual mode: it really can not get any simpler than that.

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We really REALLY hope you will enjoy this feature, as we are extremely proud of it. Some of our customers have been using it for a little while and the feedback has been GREAT! 😊

New rich text editor

Using our new text editor, it is now much easier to write rich answers, with images, gifs, bold, italic, and titles, without having to bother with any special text formatting (for the record, we use markdown, but you shouldn't have to worry about that).

The new editor supports drag and drop: to add an image or gif to your response, you can either click on the dedicated button or drag and drop from your desktop. Easy!

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While we are at it: all the images are uploaded on our secure servers and can not be accessed directly. The links are signed so they can not be seen from anyone without proper authorization, and they have a short expiry time which reduces the risk of reposting a link to these documents elsewhere.

Answer Scheduling

We just released a simple new feature that allows you to "hide" an answer outside of a given time frame.

Let's say that your company is planning on announcing a reorganization on October 1st, and you are tasked with preparing the chatbot that will answer questions. However, the bot is under no circumstance allowed to give specific information before a certain date. Or imagine that you are in charge of an event ending on August 10th, and as you will be in vacation you want to schedule some data to expire right after the end of the event without having to worry about it on the beach.

It is now possible through our new "schedule" feature! Simply select a start date or end date (or both!) and Clevy will not answer this question outside of the schedule you decide. Easy!

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SSO 🔐

We just released an important feature: SSO authentication!

You can now configure your organization's SSO settings (SAMLv2-compliant) so that your user's can login to Clevy using their regular credentials, instead of having to manage a new set of login/password for Clevy.

This greatly enhances security as well as user-friendliness within your organization!

Of course, this setting is entirely optional and if you wish to continue using your Clevy login/password, you can simply ignore this setting panel.

This setting is only available to organization owners under My Organizations > SAML Settings. Bot administrators or editors can not access this setting.

Channel groups

Channel groups has been one of the most massively requested features of Clevy. With channel groups, you can create one webapp that includes several bots. Using a channel group, employees now have a single source of truth to ask all their questions on multiple channels in one convenient place, accessible right from the sidebar of the webapp they are already used to visit.

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Configuring a channel group across multiple bots requires owner-level access to the organization settings. Bot editors or administrators who want their channel to be accessible in a group should make a request to their organization owner.

Using channel groups is a great way to enhance discoverability of your chatbots. There is no limit as to how many channels you can group together. Go ahead and try it today!

Attached files

With this update, you can now upload files to your knowledge base. You can for example attach a form to be filled and sent back, or an additional documentation on any topic.

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Attaching files is extremely easy: when you open any question, you can select any existing file or upload new files to be added to the answer Clevy will give to your users.

Then, when someone asks this question, they will get the files with the answer.

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The files are securely hosted in your Clevy instance, and cannot be accessed without an encrypted URL that expires quickly, so that only you can access your files!

Acronyms and custom dictionary

You can now add your custom business language in your Clevy bots. With this update, after you add your custom dictionary, Clevy will be able to understand your business vocabulary just as well as any of your (human) colleagues.

There are some rules though:

  • acronyms must be between 2 and 25 letters long,
  • acronyms must only contain alphanumerical characters (including accented or special characters like öéùç and the & sign),
  • avoid ambiguous terms: for example, it would be dangerous to use ACT for American College Test, when it is also a verb (to act) all by itself,
  • adding/removing terms in the acronyms list will trigger a full rebuild of the bot model. Any modification may take a few minutes until it is taken into account.

Give it a try today!

Assign questions to your colleagues

We just added a way for backoffice administrators to assign questions to their colleagues or themselves.

This is a nice simple feature to help you manage your inbox more easily!

No published changelogs yet.

Surely Clevy will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree