Clevy updates www.clevy.io

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At Clevy, we consider HR and Operations professionals our day-to-day Heroes. They are the go-to persons when employees have an issue, be it professional or personal, and every day, they make sure that the company is running smoothly and everyone is taken care of.

And sometimes, that can be a little overwhelming… That's why we made it our mission to help them!

In the past few years, we've been working with HR Operations and Support professionals on creating THE tool they need to process employee requests better.

After developing best-in-class conversational technologies to automate answers to employees' questions, after creating CSML, a powerful automation engine to let HR chatbots interact with internal software seamlessly, we decided to go one step further towards the Future of Work.

Today, we are proud to launch Clevy OnDemand, the result of 5 years of R&D and HR Automation experience. An Employee Experience Platform based on an AI that will automatically learn how to process employees' requests and needs. And all that instantly. Yup, you heard it. No set-up. Get it running in MINUTES.

Clevy On Demand will, in particular:

• Help you never miss an employee's question, keep track of queries to answer timely, and auto-draft answers through AI to save you precious time

• Help you deploy your company's AI-powered Portal to let employees easily access your knowledge and thus reduce by 80% the recurring questions they ask you, while giving them access to all their internal Apps in the same place

• Let you collect Employee Data more efficiently and securely, and stop spending time copy-pasting data in excel files, thanks to Clevy Multichannel Forms

• Integrate with all your 3rd party software to let your data flow in your application ecosystem

And much more!

We'll launch that fantastic product in January 2023 but would like to offer YOU, our heroes, early access as soon as September this year!

So, ready to claim your superpowers? Discover the project here, and make sure to fill out the form on the website to get your early access and enjoy the product for free!

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Clevy bots are now available with Microsoft Teams! From now you can integrate your chatbot in a webapp, Workplace by Facebook, Slack, Skype for business, Callr, Hangouts Chat, Microsoft Teams and anywhere on demand!

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Collecting user feedbacks is essential to enhance your knowledge base and improve the response rate of your chatbots. End-users have now the possibility to like an answer to an exisiting question! It is a good way to evaluate the relevance of the answers and as well to identify most currently asked questions.

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When you have to treat an unanswered question in the inbox, you can now see the conversation history to understand better the context of the user request. It is helpful to avoid errors when a question has similar answers or when you don't understand what the user is looking for.

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You have been a lot to ask us the possibility for each user to see last conversations. It is now available! As many of you know, Clevy has a strict privacy policy and protect any sensitive data and personal information, so we were able to do it unless it is attaining user privacy.

Improvement

In order to improve accessibility and browser compatibility of the search area, we've set up a new search button. You can use the search bar to find a knowledge item or select a specific category with a dropdown menu.

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A single file can be linked to multiple knowledge items, now instead of having to change the attached file in each knowledge item in order to update the file. It can be done in one simple step. If you need to update a document, you can upload a new version directly in the main library by selecting an existing file and clicking on "Update".

The file will be renewed in every knowledge item to which it is linked.

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You can now make your webapp channel more immersive for your users!

Add your logo and select a background color in the sidebar or even change the colors of the message bubbles. Use the colors of your brand or pick some hexadecimal colors and change it in the channels settings.

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Now you can get any information in your knowledge base faster and more efficiently, you don't need to select a category in the search area to find a question anymore!

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Until now you could see what questions have and have not been resolved as well as who's assigned to a question. Now you can manage your inbox in several ways and filter or order questions by:

• Not assigned, waiting for an answer or reported
• Assigned to a question
• Timeline and selected period