๐Ÿ‡ฎ๐Ÿ‡น New Native Language: Italian ๐Ÿ‡ฎ๐Ÿ‡น

Our growing user base in Italy has been requesting that we add their language for a long time. It is now a done deal, and we can now say...

Benvenuto a tutti!

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Ignored words

When you give your bot a nice little name, some people may start their sentences with "Hello Alfred, how do I create a PRQ?" - with Alfred here only interfering with your training data. Clevy can automatically ignore Hello, ... but it is hard to know whether or not the word Alfred itself is meaningful. For example, if the CEO of your company is Alfred Pennyworth, people may ask "When did Alfred Pennyworth start working at Wayne Enterprises?", and in that case Alfred is a very usable information for understanding the bot's meaning.

To help Clevy better differentiate such cases, you can now opt-in to ignore certain words, which should automatically improve your bot's performance!

Ignoring a word is about as easy as adding custom company acroyms: simply add the list of words you want your bot to ignore in the "Vocabulary" panel.

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๐Ÿ”Š Broadcasts

With our new Broadcast feature, you can now send an unlimited number of messages to an unlimited number of individual recipients, instantly.

This is especially helpful if you want to be able to send info to your users. With Broadcast, a chatbot can initiate a conversation instead of only being able to reply to user requests.

As usual, sending broadcasts is super easy and instantaneous. You can define groups of targets in advance (by importing a list of email addresses for example), and send individual messages to each user in the list when needed.

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The first use case that comes to mind is events managements: prepare your groups in advance and send them reminders when a session is about to start. All participants will be notified instantly and it will help you stay on track!

With Broadcast Analytics, you can also see the full history of all your previous broadcast, as well as find out if somebody did not receive the broadcast.

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Try it out!

๐Ÿ˜๐Ÿ˜Ž๐Ÿค“๐Ÿค– Emojis!๐Ÿ•ท๐Ÿฆ‡๐Ÿ•ธ๐Ÿ˜ฑ

To celebrate Halloween ๐ŸŽƒ, we have added a new Emoji button to all the text fields, allowing you to easily add emojis in one click anywhere!

Emojis help you convey meaning to your answers, but also help making Clevy a more fun experience for everyone.

What Emojis are your favorites?

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Resolved Questions View

With Clevy you can now go back in time โณ...

Well, almost. With the "Resolved" inbox view, you can now seen what questions have been handled, and how they have been handled. Super useful to easily see what happened lately in your bot!

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5 additional multilingual languages

We just added 5 new languages to Clevy's multilingual capabilities: Russian ๐Ÿ‡ท๐Ÿ‡บ, Italian ๐Ÿ‡ฎ๐Ÿ‡น, Japanese ๐Ÿ‡ฏ๐Ÿ‡ต, Dutch ๐Ÿ‡ณ๐Ÿ‡ฑ and Polish ๐Ÿ‡ต๐Ÿ‡ฑ. Of course, the 6 initial languages (French, English, Spanish, Portuguese, Chinese (simplified) and German) are still available as well, which makes it a total of 11 languages on the platform!

These new languages are available immediately to all multilingual bots, at no additional cost.

New native languages: ๐Ÿ‡ต๐Ÿ‡น๐Ÿ‡ช๐Ÿ‡ธ!

After French and English, Clevy now speaks Spanish and Portuguese natively! Our data team has been hard at work during the whole summer for this massive release, which also comes with many improvements in speed and stability.

You can now create chatbots in these 4 languages. This makes it possible to create bots for whole new regions: the whole of South America, Spain, Portugal... If you already have a Clevy organization, you are automatically eligible to create a chatbot in these new languages! Ask your account representative for a demo, we will gladly oblige.

Multilingual Bots

Our latest feature is huge! Starting now, your bots can natively understand up to six languages, while you only have to manage it in one language!

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Setup your bot in either English or French as usual and tick the box to support all the other five languages: English or French of course, but also German, Spanish, Dutch, Portuguese and Chinese. That's all you need to do: the bot will understand what language the request was made in and translate the answer!

You can also convert an existing bot to multilingual mode: it really can not get any simpler than that.

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We really REALLY hope you will enjoy this feature, as we are extremely proud of it. Some of our customers have been using it for a little while and the feedback has been GREAT! ๐Ÿ˜Š

New rich text editor

Using our new text editor, it is now much easier to write rich answers, with images, gifs, bold, italic, and titles, without having to bother with any special text formatting (for the record, we use markdown, but you shouldn't have to worry about that).

The new editor supports drag and drop: to add an image or gif to your response, you can either click on the dedicated button or drag and drop from your desktop. Easy!

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While we are at it: all the images are uploaded on our secure servers and can not be accessed directly. The links are signed so they can not be seen from anyone without proper authorization, and they have a short expiry time which reduces the risk of reposting a link to these documents elsewhere.

Answer Scheduling

We just released a simple new feature that allows you to "hide" an answer outside of a given time frame.

Let's say that your company is planning on announcing a reorganization on October 1st, and you are tasked with preparing the chatbot that will answer questions. However, the bot is under no circumstance allowed to give specific information before a certain date. Or imagine that you are in charge of an event ending on August 10th, and as you will be in vacation you want to schedule some data to expire right after the end of the event without having to worry about it on the beach.

It is now possible through our new "schedule" feature! Simply select a start date or end date (or both!) and Clevy will not answer this question outside of the schedule you decide. Easy!

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No published changelogs yet.

Surely Clevy will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree