When you have to treat an unanswered question in the inbox, you can now see the conversation history to understand better the context of the user request. It is helpful to avoid errors when a question has similar answers or when you don't understand what the user is looking for.
💬 Conversational inbox
In order to improve accessibility and browser compatibility of the search area, we've set up a new search button. You can use the search bar to find a knowledge item or select a specific category with a dropdown menu.
📁 Files updating
A single file can be linked to multiple knowledge items, now instead of having to change the attached file in each knowledge item in order to update the file. It can be done in one simple step. If you need to update a document, you can upload a new version directly in the main library by selecting an existing file and clicking on "Update".
The file will be renewed in every knowledge item to which it is linked.
You can now make your webapp channel more immersive for your users!
Add your logo and select a background color in the sidebar or even change the colors of the message bubbles. Use the colors of your brand or pick some hexadecimal colors and change it in the channels settings.
Now you can get any information in your knowledge base faster and more efficiently, you don't need to select a category in the search area to find a question anymore!
📨 Inbox views
Until now you could see what questions have and have not been resolved as well as who's assigned to a question. Now you can manage your inbox in several ways and filter or order questions by:
- Not assigned, waiting for an answer or reported
- Assigned to a question
- Timeline and selected period
Clevy helps you to make decisions! Add custom buttons to knowledge items and by clicking on them, allow users to get the answer that suits them the best. It's very useful when there are different possible replies to a question, depending on the context.
New season, new features, new Clevy! 🌼
Everyday we're working hard to improve user experience and now we're so glad to present our new rebranded platform. Many new features are coming to make your daily use enjoyable and intuitive!
🇮🇹 New Native Language: Italian 🇮🇹
Our growing user base in Italy has been requesting that we add their language for a long time. It is now a done deal, and we can now say...