📁 Files updating

Now you don't need to change in each knowledge item a common attached file. If you need to update a document, you can upload a new version directly in the main library by selecting an existing file and clicking on "Update".

The file will be renewed in every knowledge items in which it is linked.

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Branded channels

You can now make your webapp channel more immersive for your users!

Add your logo and select a background color in the sidebar or even change the colors of the message bubbles. Use the colors of your brand or pick some hexadecimal colors and change it in the channels settings.

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Global search

Now you can get any information in your knowledge base faster and more efficiently, you don't need to select a category in the search area to find a question anymore!

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📨 Inbox views

Until now you could see what questions have and have not been resolved as well as who's assigned to a question. Now you can manage your inbox in several ways and filter or order questions by:

  • Not assigned, waiting for an answer or reported
  • Assigned to a question
  • Timeline and selected period

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Intent tree

Clevy helps you to make decisions! Add custom buttons to knowledge items and by clicking on them, allow users to get the answer that suits them the best. It's very useful when there are different possible replies to a question, depending on the context.

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Global redesign

New season, new features, new Clevy! 🌼

Everyday we're working hard to improve user experience and now we're so glad to present our new rebranded platform. Many new features are coming to make your daily use enjoyable and intuitive!

🇮🇹 New Native Language: Italian 🇮🇹

Our growing user base in Italy has been requesting that we add their language for a long time. It is now a done deal, and we can now say...

Benvenuto a tutti!

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Ignored words

When you give your bot a nice little name, some people may start their sentences with "Hello Alfred, how do I create a PRQ?" - with Alfred here only interfering with your training data. Clevy can automatically ignore Hello, ... but it is hard to know whether or not the word Alfred itself is meaningful. For example, if the CEO of your company is Alfred Pennyworth, people may ask "When did Alfred Pennyworth start working at Wayne Enterprises?", and in that case Alfred is a very usable information for understanding the bot's meaning.

To help Clevy better differentiate such cases, you can now opt-in to ignore certain words, which should automatically improve your bot's performance!

Ignoring a word is about as easy as adding custom company acroyms: simply add the list of words you want your bot to ignore in the "Vocabulary" panel.

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🔊 Broadcasts

With our new Broadcast feature, you can now send an unlimited number of messages to an unlimited number of individual recipients, instantly.

This is especially helpful if you want to be able to send info to your users. With Broadcast, a chatbot can initiate a conversation instead of only being able to reply to user requests.

As usual, sending broadcasts is super easy and instantaneous. You can define groups of targets in advance (by importing a list of email addresses for example), and send individual messages to each user in the list when needed.

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The first use case that comes to mind is events managements: prepare your groups in advance and send them reminders when a session is about to start. All participants will be notified instantly and it will help you stay on track!

With Broadcast Analytics, you can also see the full history of all your previous broadcast, as well as find out if somebody did not receive the broadcast.

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Try it out!

😁😎🤓🤖 Emojis!🕷🦇🕸😱

To celebrate Halloween 🎃, we have added a new Emoji button to all the text fields, allowing you to easily add emojis in one click anywhere!

Emojis help you convey meaning to your answers, but also help making Clevy a more fun experience for everyone.

What Emojis are your favorites?

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No published changelogs yet.

Surely Clevy will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree